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Return & Refund Policy

REFUND POLICY

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer. In certain situations, only partial refunds are granted: (if applicable). Any item not in its original condition, damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original form of payment within a certain number of days.

Exchanges (if applicable)

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, email us at info@ilyalacoupe.com and mail your item to: 545 Taschereau Blvd. La Prairie, QC, J5R 1V3

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on ilyalacoupe.ca (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log Files" track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
  • "Web beacons", "tags" and "pixels" are electronic files used to record information about how you navigate the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card, email address and phone number.We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information we collect generally to fulfill all orders placed through the Site (including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations) . Additionally, we use this Order Information to:

Communicate with you;

Screen our orders to detect potential risk or fraud; and

In accordance with the preferences you have shared with us, to provide you with information or advertisements relating to our products or services.

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics on the how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us use your personal information, as described above. For example, we use WooCommerce to power our online store. We also use Google Analytics to help us understand how our customers use the site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our privacy rights. 'another way.

DO NOT FOLLOW

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you place an order through the Site), or to pursue our legitimate business interests listed below. -above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will retain your order information for our records unless and until you ask us to delete this information.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have any questions, or would like to file a complaint, please contact us by email at info@ilyalacoupe.com or by post using the details provided below:

545 Taschereau Blvd. La Prairie, QC, J5R 1V3

TERMS

This website is operated by IL Y A LA COUPE. On this site, the terms “we”, “us” and “our” refer to IL Y A LA COUPE. There's the Cup offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including these terms general and additional policies. referenced here and/or available by hyperlink. These Terms of Use apply to all users of the Site, including, but not limited to, users who are browsers, vendors, customers, merchants, and/or content contributors.

Please read these terms of use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of use. If you do not agree to all of the terms and conditions of this Agreement, you may not access the Website or use any Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on GoDaddy. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

DISPATCH

* Please note that due to the current situation, our shipping and delivery times may be affected. We thank you for your understanding and for your trust and support during this sensitive time.

Shipping Policy

All orders are processed within 3 working days (excluding weekends and public holidays) after receipt of your order confirmation email. You will receive another notification when your order ships.

How to check the status of my order ?

Once your order has shipped, you will receive an email notification from us which will include a tracking number which you can use to check its status. Please allow 48 hours for tracking information to become available.

If you have not received your order within 7 days of receiving your shipping confirmation email, please contact us at info@ilyalacoupe.com with your name and your order number, and we will investigate the situation for you.

Shipping to a PO Box

Some carriers have limitations regarding shipping to PO Boxes. Please contact us if you have any doubts.

Refunds, Returns and Exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full amount of the order less the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@ilyalacoupe.com with your order number and a photo of the condition of the item. We deal with them on a case-by-case basis, but we will do our best to find a satisfactory solution.

If you have any further questions, please do not hesitate to contact us at info@ilyalacoupe.com